Topic
Legal, Privacy & Compliance
Identity verification, how we handle your data, account holds, and your regulatory obligations.
Legal, Privacy & Compliance
Why do you need to verify my identity?
Every regulated financial institution is legally required to know who its customers are. It protects you from impersonation as much as it protects the system.
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Legal, Privacy & Compliance
How do I upload or update my verification documents?
Profile → Verification in online banking. Upload clear JPG, PNG or PDF files up to 5 MB each. Never email documents.
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Legal, Privacy & Compliance
How is my personal data protected and used?
Data is encrypted in transit and at rest, access is restricted and logged, and it is used only for operating your account and meeting legal obligations.
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Legal, Privacy & Compliance
Why has my account been restricted or frozen?
Usually outstanding verification, a security concern, or a compliance review. Check your notifications first — most restrictions clear once you respond.
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Legal, Privacy & Compliance
Tax residency, reporting and the documents you may need
We are required to record your tax residency and, in some cases, report account information to tax authorities. Statements and interest summaries are available on demand.
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