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Most asked questions

rocket_launch Getting Started How do I open an account with Unicorn Trust Bank? Start the application online, verify your identity, and fund the account. Most straightforward applications are completed the same working day. Read answer arrow_forward account_balance_wallet Accounts & Balances Where do I find my account number, IBAN and SWIFT/BIC? Sign in and open Accounts. Your account number is shown on each account card; tap an account to reveal the full IBAN, SWIFT/BIC and routing details. Read answer arrow_forward devices Online & Mobile Banking How do I log in to online banking for the first time? Use the username you created during your application and the password you set. You will be asked to confirm a one-time passcode and set up two-factor authentication. Read answer arrow_forward devices Online & Mobile Banking I forgot my password — how do I reset it? Use "Forgot password" on the sign-in page. You will verify your identity by one-time passcode, then set a new password of at least 12 characters. Read answer arrow_forward swap_horiz Payments & Transfers How do I send a local (domestic) transfer? Add the beneficiary, enter the amount and reference, then approve with your one-time passcode. Most domestic payments arrive the same working day. Read answer arrow_forward swap_horiz Payments & Transfers How do I send an international wire transfer? Use Transfers → International. You will need the IBAN or account number, SWIFT/BIC, and the beneficiary bank address. Read answer arrow_forward
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Every topic we cover

rocket_launch Getting Started Opening an account, what we need from you, and how to take your first steps with Unicorn Trust Bank. 5 answers account_balance_wallet Accounts & Balances Finding your account details, understanding balances, statements, and managing the accounts you already hold. 6 answers devices Online & Mobile Banking Signing in, resetting access, one-time passcodes, trusted devices and everything about using the banking portal. 7 answers swap_horiz Payments & Transfers Sending money between your accounts, domestically and internationally — timings, limits, tracking and what to do when a payment goes wrong. 11 answers credit_card Cards Activating, securing and using your physical and virtual cards, plus what to do when one is lost, declined or misused. 8 answers verified_user Security & Fraud Two-factor authentication, recognising scams, protecting your devices, and how to report suspicious activity fast. 7 answers real_estate_agent Loans, Mortgages & Credit Applying for finance, what we need, how long decisions take, and how repayments work. 6 answers business_center Business & Treasury Business accounts, signatories, corporate cards, merchant services and treasury management. 6 answers request_quote Fees, Rates & Limits What things cost, how exchange rates are applied, and where to find the figures that apply to your account. 5 answers support_agent Support & Contact How to reach a real person, raise a support ticket, and what to expect once you have. 5 answers gavel Legal, Privacy & Compliance Identity verification, how we handle your data, account holds, and your regulatory obligations. 5 answers