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account_balance_wallet Accounts & Balances Where do I find my account number, IBAN and SWIFT/BIC? Sign in and open Accounts. Your account number is shown on each account card; tap an account to reveal the full IBAN, SWIFT/BIC and routing details. Read answer arrow_forward account_balance_wallet Accounts & Balances Available balance vs. current balance — what is the difference? Current balance is everything settled on the account. Available balance is what you can actually spend right now, after holds and pending items. Read answer arrow_forward account_balance_wallet Accounts & Balances How do I download a statement or proof of account? Go to Accounts → Statements, choose the account and date range, then export as PDF or CSV. Official stamped statements are available on request. Read answer arrow_forward account_balance_wallet Accounts & Balances Can I open a joint account or hold more than one account? Yes to both. Additional accounts can be opened from inside online banking; joint accounts require identity verification for every holder. Read answer arrow_forward account_balance_wallet Accounts & Balances How do I update my address, phone number or email? Phone and email can be changed under Profile → Security after verification. Legal name and address changes need supporting documents. Read answer arrow_forward account_balance_wallet Accounts & Balances How do I close an account, or reactivate a dormant one? Closure is requested through a support ticket once the balance is settled. Dormant accounts are reactivated after a short identity re-check. Read answer arrow_forward